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Person filling out a credit check form ready for their new property Person filling out a credit check form ready for their new property

Frequently Answered Questions

We're dedicated to ensuring a smooth and transparent experience for both our potential and existing tenants. We understand that navigating the rental process can raise various questions, and we're here to provide clarity and assistance every step of the way.

This FAQ section is designed to address common queries you might have about renting a property managed by us. Whether you're curious about the application process, tenancy agreements, maintenance requests, or other tenancy-related concerns, we've compiled this comprehensive list of frequently asked questions to offer insights and guidance.

If you don't find the information you're seeking here, please don't hesitate to reach out to our friendly team directly. We're committed to delivering exceptional service and ensuring your renting experience with us is as convenient and enjoyable as possible.

  • How do I apply for a rental property managed by Portsmouth Lettings?

    You can apply for a rental property through our website by filling out the online application form. Alternatively, you can contact our office for assistance in the application process.

  • What documents do I need to provide when applying for a rental property?

    Generally, we require proof of identity (such as a passport or driver's license), proof of income (pay stubs, employment letter), proof of your right to live in the UK, credit reference and sometimes references from previous landlords.

  • Are the properties furnished?

    Almost all of the properties that we manage are let unfurnished. This means that the property will have no furniture but will include fixed appliances, eg. boiler, cooker etc. If there is additional furniture included we will make that clear.

  • Are utilities included in the rent?

    None of the properties that we manage include utilities in the rent.

  • How long is the typical tenancy agreement?

    Our standard tenancy agreements have a fixed period of six months. After the fixed period ends the tenancy automatically becomes a periodic rolling tenancy. Occasionally we might offer longer agreements depending on the situation.

  • What happens after the tenancy agreement ends?

    After the fixed term (typically six months) the tenancy becomes a periodic rolling tenancy. No action is needed from the landlord or tenant, and the terms of the tenancy remain in place until either one gives the other notice that the tenancy will end.

  • What's the procedure for ending my tenancy early?

    Our tenancy agreements set out a minumum notice period of ‘at least one month that must end on a rent day’. For example, if your rent date is 5th of each month and you gave notice on 10th July then your tenancy would end on 5th September.

  • Can I have pets in the rental property?

    Most of our properties will not allow dogs. In an unusual situation where we do it would require a specific agreement and an additional charge. Other pets may be allowed in some circumstances, and this would need to be agreed in advance.

  • How often does rent increase, and by how much?

    A rent increase cannot happen during the fixed term part of the tenancy (usually the first six months) and rent may only be increased at most once every twelve months. A minimum of one month notice is required. Rent increase policies vary based on individual properties. Generally, we aim to provide ample notice before any rent adjustments and adhere to legal regulations.